ISO/IEC 20000-1:2018 Internal Auditor Online Training

Information Technology Service Management System | ITSMS

Aim of the course

ISO/IEC 20000-1:2018 specifies requirements for an organization to establish, implement, maintain and continually improve an SMS. The requirements include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value for customers, users and the organization delivering the services.

An internal audit is an essential element of an effective SMS, and by attending this online internal auditor training course you’ll develop the auditing skills to improve your organization’s SMS performance. You’ll learn how to assess and report on the conformity and effectiveness of an SMS based on ISO/IEC 20000-1:2018. You’ll also gain the skills to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.

Who can attend this course?

• Anyone involved in auditing, maintaining or supervising an SMS
• Management representatives/ Top management
• Consultants
• Those who wish to become internal auditors for ISO 20000-1:2018

What are the benefits of attending this course?

• Develop internal auditing expertise to add value to the internal auditing process
• Support the delivery of high quality services in your organization through the operation of an effective SMS that conforms to ISO/IEC 20000-1:2018
• Prepare for second and third-party audits associated with the organization’s SMS

What is covered?

• Terminologies in standards & PDCA Cycle.
• Slides carries structure & Overview of 20000 with explanations and examples.
• Planning & Conducting of Internal Audit.
• Writing, reporting and follow up of non-conformities.
• Real time audit non conformity scenario
• Standard copies
• Delegate course reference materials
• Online/Email support to clarify quires.
• Quizzes at the end of module

What prior knowledge should I have?

It will be an added advantage if you possess a basic prior knowledge on the following concepts:
• The Plan-Do-Check-Act (PDCA) Cycle
• Basic knowledge of the requirements of ISO 20000:2018 standards
• Commonly used terms and definitions


ISO 20000 internal auditor training online course can be completed within thirty days from the date of registration. All successful candidates will be awarded on ISO 20000-1:2018 Internal Auditor certificate.

Criteria for successful completion

The evaluation of this course will be based on the scores obtained on the minimum of 70% in final exam.

Final exam

The final exam will have 3 sections:
Section A: will contain 10 objective questions carrying one mark each.
Section B: will have 4 short answer questions, each carrying five marks.
Section C: Two audit scenario case studies carrying ten marks each.

USD 300

Course Duration : 2 Days