Frequently Asked Questions

1. Who can attend these courses?

For ISO lead auditor training courses, it is recommended that attendees have a minimum of 1-2 years of experience in a management role, auditing, or implementing ISO standards. Individuals should have basic knowledge of the PDCA cycle and how it applies to ISO standards, along with a working knowledge of the standard(s) they wish to audit. Individuals may take an ISO Internal Auditor Course prior to attending an ISO Lead Auditor Course to gain the necessary knowledge and skills.

For ISO Internal Auditor Training, it is recommended that attendees have a minimum of 6 months to 1 year in a management role, auditing, or implementing ISO standards. Individuals should also have basic knowledge of ISO standards, including standard terminology and the PDCA cycle.

There are no prerequisites for foundation courses provided by IAS.

2. Will certificates be issued for the courses?

Yes, a certificate of achievement will be awarded to all successful candidates. Successful candidates are those who complete all modules of the course and obtain a minimum score of 70% on the final examination.

3. What if I do not pass the exam?

Candidates will have one opportunity to retake the examination if they do not pass the first time. This can be arranged by sending an e-mail to training@eascertification.com.

4. What format are the courses offered in?

The courses are offered in an online, self-paced format. Modules consisting of slides, exercises, quizzes, and downloadable course material are offered to ensure the best learning experience.

5. How much time is allowed to complete my course and exam?

For all ISO internal auditor and foundation self-learning courses, you must complete the course and attend the final examination within 30 days from the date of registration. The course will be deactivated after 30 days, so we recommend you complete the course including the examination within this time frame to receive a course completion certificate.

6. If I have any questions, who can I contact?

You may send an e-mail to training@eascertification.com and we will respond to you within 1-2 working days. Alternatively, you can directly speak to our faculty by calling us at +91 99625 90571 between 9:00am - 6:00pm, Indian Standard Time (IST) Monday-Saturday. In addition, you can send a message through the "Clarify your Doubts Here" box that appears inside your learning portal once you successfully register for the course. Our technical staff will respond within 1-2 working days.

7. What are the minimum system requirements to take these courses?

It is recommended that you have a minimum Internet speed of 10 mbps and a working laptop or desktop system to access the online learning portal. The system is not compatible with iPads, tablets, or smartphones. Google Chrome or Firefox are the preferred browsers to access the portal.

8. While taking the examination, if there is an interruption, what should I do?

Kindly ensure the following once you have entered the online examination module:

  • Do not open another tab / window while in the examination module.
  • Do not use the back or forward buttons of the browser. Use the “Previous” or “Save & Next” buttons within the examination module.
  • Do not use the restart / shutdown options of your PC during the exam.
  • If your Internet connectivity is lost during the exam, please send an e-mail to training@eascertification.com as and when your Internet service is up again. You may also contact +91 99625 90571 during our office hours (9:00am - 6:00pm IST, Mon-Sat). Our technicians will assist you in completing the exam.
9. How do I pay for the course?
  • You can make the payment by first registering for the course at: https://onlinecourse.eascertification.com/register
  • Complete the registration form
  • Once you register, a verification mail will be sent to your e-mail with login credentials. You have to click on the link sent to you to confirm registration and follow the onscreen instructions.
  • Once you have logged in with your username and password, click on the type of course you want to take (i.e., Self-Learning for ISO Internal Auditor Training or Foundation Training). Next, select the course you want (i.e., ISO 9001 Internal Auditor)
  • Once you are in the relevant course page, click on the “Pay now” button on the right hand side.
  • Follow the onscreen directions to make your payment through the payment gateway.
  • If you face any issues while making the payment, kindly contact training@eascertification.com.
  • Please note that check payments / cash payments will not be accepted.
  • You can also watch this video to learn how to register for our self-learning courses: https://www.youtube.com/watch?v=8tH8CQOz3kE
10. How will I be evaluated?

You will be evaluated based on the end of module quizzes / exercises and the final examination. A minimum of 70% on the final examination is required to receive a course completion certificate.

11. What is the EAS Refund policy?

Once the payment is completed and a candidate has accessed the course material, no refunds or transfers will be processed.

12. What if the course is cancelled by EAS?
  • Empowering Assurance Systems reserves the right to cancel any online training course due to technical reasons. You will be provided with a notice on your registered email ID with the option to reschedule for a future course date or to receive a full refund of registration fees.
  • Empowering Assurance Systems is not responsible for any expenses incurred by the candidate if a training course is cancelled.
  • EAS will cancel the participant's access to the online training if it is discovered that they are sharing login details with other users, manipulating with the system, or making fraudulent claims during their authorized online training period.