ISO 20000 Foundation Course Online

Aim of the ISO 20000 Foundation Course

The ISO 20000 Foundation course online by EAS is the perfect way to gain an understanding of the ISO 20000 standard. The course is designed for professionals who want to learn about IT service management and covers topics such as service design, delivery, and improvement. The course provides an overview and understanding of the Information Technology Service Management System.

Who Can Attend?

There are no prerequisites for attending this course, so anyone interested in gaining knowledge about ISO standards is welcome to attend. The ISO 20000 foundation course is open to anyone who wants to learn about IT service management. The course is ideal for service professionals, managers, and consultants.

What are the ISO 20000 Foundation Course Benefits?

The main benefits of this training are:

  • Gain an understanding of the ISO 20000 standard
  • Learn about the requirements for an organization to achieve ISO 20000 certification
  • Understand best practices for service management
  • Discover how to improve your organization's service management processes
  • Become eligible to take the ISO 20000 internal auditor course after completing this ISO 20000 foundation course online

What is Covered?

The ISO 20000 Foundation Course is designed to provide students with the knowledge and understanding of the ISO 20000 standard. The course covers the principles and requirements of the standard, and how it can be used to improve the quality of IT service management. Students will learn about best practices for service management, and how to implement them in their organization. They will also learn about the importance of service management and how it can help improve business performance. The following are the main topics covered in the ISO 20000 foundation course:

  • History of ISO and its importance
  • Introduction to management systems and ISO terminology
  • The requirements of ISO 20000
  • The benefits of implementing
  • The approach to implementation

Self-Learning Format for ISO 20000 Foundation Course

The online self-learning mode of the ISO 20000 foundation course is suitable for individuals who are working professionals. You can complete this ISO 20000 foundation course at your own pace and have online access to the course material for 30 days. This means that you can study when and where you want, and you do not have to follow a pre-determined schedule. The following course material and activities will be provided:

  • Online Learning Modules
  • Interactive activities to develop an understanding of key concepts
  • Quizzes at the end of learning modules for continuous assessment
  • Standard copies
  • Delegate course reference materials (downloadable for offline use)
  • You will receive a certification once you complete this course, and will be eligible for taking an internal auditor training course.
  • Online/Email support for any questions or clarifications

To learn more about the ISO 20000 foundation course, please refer to the frequently asked questions.

Ready to enroll? Click here to register for ISO 20000 foundation course!


ISO/IEC 20000-1:2018 Foundation Training - Self Learning

Information Technology Service Management System | ITSMS-AW-SL

USD 175

Course Duration : 30 Days