ISO 10002 Internal Auditor Training Online 

Aim of ISO 10002 Internal Auditor Training Online

The ISO 10002 Internal Auditor Course is a comprehensive training program designed to equip individuals with the knowledge and skills required to conduct effective internal audits based on the ISO 10002 standard. ISO 10002 focuses on customer satisfaction and complaint handling, providing guidelines for organizations to establish processes that address customer complaints in a systematic and efficient manner.

In this course, participants will learn about the key principles and requirements of ISO 10002, including how to identify and manage customer complaints, ensure customer satisfaction, and continually improve complaint-handling processes. Through interactive sessions and practical exercises, participants will gain insights into the auditing process, from planning and conducting audits to reporting and follow-up.

Who Can Attend?

The course is suitable for quality professionals, customer service managers, auditors, and individuals involved in complaint-handling processes within their organizations. Upon successful completion of the course, participants will receive a certification as an ISO 10002 Internal Auditor, validating their competence to assess and enhance complaint-handling practices in line with international standards.

Course Contents

The ISO 10002:2018 Internal Auditor Course covers the following essential topics:

• Introduction to ISO 10002:2018: Understanding the purpose and scope of the standard in improving customer satisfaction and complaint handling.
• Customer Complaint Handling Principles: Exploring the key principles and concepts behind effective customer complaint management.
• Requirements of ISO 10002:2018: Familiarizing with the specific requirements and guidelines outlined in the standard.
• Planning Internal Audits: Gaining insights into planning and preparing for internal audits based on ISO 10002:2018.
• Conducting Internal Audits: Learning effective audit techniques, including interviewing, observation, and evidence collection.
• Reporting and Communication: Understanding the process of reporting audit findings and communicating results to relevant stakeholders.
• Corrective Actions and Continuous Improvement: Exploring how to identify non-conformities, implement corrective actions, and drive continual improvement.
• Case Studies and Practical Exercises: Engaging in real-world case studies and hands-on exercises to apply learned concepts in practical scenarios.
• Audit Follow-up and Monitoring: Understanding the importance of monitoring corrective actions and ensuring their effectiveness.

Tutor-Led Virtual Training Mode

This is a two-day (16-hour) course, with training sessions led by our experienced lead auditors using Zoom meetings. EAS provides the following course materials and activities:

• Interactive Learning Modules with expert tutors
• Presentations and team activities
• Role-playing activities and case studies
• Audit perspectives insights and training videos
• Downloadable Course Material for Offline Use
• 24/7 Online Support & Email Service (for queries)
• Online Examination

Certification & Examination

Candidates who successfully pass the online examination with a minimum score of 70% will receive an ISO 10002 Internal Auditor certificate.

To learn more about our ISO 10002 Internal Auditor Training Online, please refer to the frequently asked questions. EAS also offers a self-paced ISO 10002 Internal Auditor Training Online.

Ready to enroll? Get ISO 10002 Internal Auditor Training Online free registration today!