ISO 20000 Lead Auditor Course
Aim of the ISO 20000 Lead Auditor Course Online
ISO 20000 is the international standard that specifies requirements for an information technology service management system (ITSM). The main aim of the ISO 20000 Lead Auditor Course Online is to help learners become qualified auditors for the ISO 20000 standard. The course provides an in-depth understanding of the requirements of the ISO 20000 standard, and how to audit an ITSM system against these requirements.
EAS offers this ISO 20000 Lead Auditor Course Online, which is designed for individuals who are seeking to become qualified auditors of an ITSM system against the ISO 20000 standard.
Who Should Attend?
The ISO 20000 Lead Auditor Course is designed for:
- IT professionals who want to develop their career in auditing ITSM systems against the ISO 20000 standard.
- Those who are currently working as auditors or consultants, and wish to add ISO 20000 audits to their scope of work.
- Individuals who are seeking employment as an ISO 20000 Lead Auditor.
ISO 20000 Lead Auditor Course Learning Benefits
At the end of this ISO 20000 Lead Auditor Course Online, participants will be able to:
- Explain the purpose and content of the ISO 20000 standard
- Explain the process approach to auditing an ITSM system
- Carry out an audit of an ITSM system against the requirements of the ISO 20000 standard
- Prepare an audit report detailing the findings of the audit
- Conduct ISO 20000 third-party audits effectively
ISO 20000 Lead Auditor Course Outline
The ISO 20000 Lead Auditor Training Online covers the following topics:
- Introduction to ISO 20000
- The process approach to auditing ITSM systems
- Planning an ISO 20000 audit
- Conducting an ISO 20000 audit
- Preparing the audit report
- The roles and responsibilities of lead auditors
ISO 20000 Lead Auditor Course Prerequisites
It is strongly recommended that participants have a working knowledge of the ISO 20000 standard, and auditing principles and practices. Some organizational work experience and an ISO 20000 internal auditor qualification will be beneficial. If you do not have much knowledge about the ISO 20000 standard, you can take the tutor-led ISO 20000 Internal Auditor Training Online provided by EAS to develop the knowledge required to apply for this ISO 20000 lead auditor course. EAS also offers a self-paced ISO 20000 Internal Auditor Course for individuals who are independent learners.
Course Duration and Mode of Delivery
The ISO 20000 Lead Auditor Training Online will be conducted through Zoom meetings. Participants can complete the program from anywhere in the world using their own laptops or Desktop computers, and it will be conducted similarly to a conventional classroom setting. The following activities will occur throughout the course:
- Tutor-led training sessions provided by experienced EAS instructors.
- Screen sharing and chat room accessibility for group discussions.
- Assignments and quizzes
- Real-life case studies
- Off-line access to course materials (downloadable)
- Engaging activities
- Question and Answer sessions with the tutor
Course Evaluation
On the fifth day of the program, the ISO 20000 Lead auditor examination will be held. To obtain an ISO 20000 Lead Auditor Course Completion Certification, candidates must achieve an overall minimum of 50% (40 out of 80 marks) in the final examination and pass each examination domain.
To learn more about the ISO 20000 Lead Auditor Course Online, please refer to the frequently asked questions.
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